GoTo Connect
Bring GoTo Connect cloud calling straight into Odoo 18.
GoTo Connect VoIP Integration links Odoo 18 Community directly to the GoTo Connect cloud phone system, so your team can call, log, and track every conversation without ever leaving Odoo. Each user links their own GoTo account through secure per-user OAuth2 — no shared credentials and no manual dialing.
Click-to-call works from any Contact, CRM Lead, or the systray dialer: the user's own GoTo phone or app rings first, then dials the customer. Every inbound and outbound call is logged automatically with duration, direction, and result, and a summary is posted to the chatter of the related Contact and Lead. When a call comes in, the matching record is identified and a caller-ID popup is pushed live to the agent's browser.
Key Features
Per-User OAuth2
Every Odoo user authorises their own GoTo account through a secure OAuth2 flow. No shared logins — calls are placed from each agent's own line.
Click-to-Call
Dial straight from a Contact, a CRM Lead, or the systray dialer. The user's own GoTo phone or app rings first, then connects to the customer.
Automatic Call Logging
Every inbound and outbound call is recorded in a dedicated Phone Calls model with duration, direction, and result — answered, missed, or failed.
Chatter Summaries
A summary of each call is posted automatically to the chatter of the related Contact and Lead, keeping the full conversation history in one place.
Inbound Caller-ID Popup
When a call comes in, the matching Contact or Lead is identified and a popup is pushed live to the agent's browser before they even pick up.
Webhook-Driven & Self-Renewing
A shared webhook channel and per-account call-event subscriptions are created automatically and renewed by a scheduled job — no manual maintenance required.
Ready to get started?
Bring GoTo Connect cloud calling straight into Odoo 18.